Event Reality
FAQ
What Kind of Company Is USTAR?
USTAR is a China-based, project-driven merchandise solution partner for international sports events, brand activations, and complex programs.
We focus on end-to-end execution, managing timelines, categories, quality, and delivery as one integrated system — rather than operating as a traditional product supplier.
What Types of Projects Do You Typically Support?
We primarily support event-driven and program-based projects, including:
International sports events and tournaments
Multi-category event merchandise programs
Brand activations with fixed deadlines
Recurring or multi-phase procurement programs
Projects with defined timelines, multiple stakeholders, and execution risk are the best fit.
Do You Offer OEM or ODM Services?
Yes — as part of a structured project, not as isolated transactions.
OEM and ODM work at USTAR is integrated into a broader execution framework that includes design alignment, sampling control, production coordination, and delivery planning.
We do not position OEM/ODM as standalone services for one-off orders.
Do You Have a Minimum Order Quantity (MOQ)?
MOQ depends on project scope, category mix, and production structure, rather than a fixed number.
Our work is best suited for programs where scale, coordination, and consistency matter more than small-batch sourcing.
How Do You Handle Pricing?
Pricing is evaluated at the project level, not by individual items alone.
We consider factors such as:
Number of categories involved
Timeline constraints
Quality and compliance requirements
Coordination and risk management scope
This ensures predictable outcomes for complex programs, rather than short-term cost comparisons.
How Do You Manage Quality and Risk?
Quality and risk control are built into our execution process from the start.
This includes:
Pre-qualified supplier coordination
In-process quality checks
Timeline buffers for critical stages
Centralized communication and accountability
Our focus is to reduce delivery and reputational risk, especially for time-sensitive events.
What About Shipping and Delivery?
Logistics is treated as a critical project phase, not an afterthought.
We plan delivery schedules based on event dates, consolidation strategies, and risk buffers to ensure timely arrival for international programs.
Is USTAR the Right Fit for My Project?
USTAR is a strong fit if you are managing:
A fixed-date event or campaign
Multiple merchandise categories
Brand or sponsor visibility requirements
A program that may extend beyond a single order
If your priority is unit price comparison for one-off items, we may not be the right partner.
How Do We Start a Project Discussion?
We begin with a project-level conversation, focusing on scope, timelines, and execution requirements.
This allows both sides to quickly determine whether a long-term, effective collaboration makes sense.
Planning a complex sports event program?
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